Every order, invoice, payment, and open item for a customer — one screen.
Account reps walking into a renewal or a collections call usually have to check three systems to answer basic questions: what did they order, what do they owe, and what is the margin on this account. TrackElan’s Customer 360 view rolls up order history, open AR, delivery status, and margin trend on one screen, sourced from the live transactional data — not a data warehouse refresh from last week.
Because it draws from the same document chain as sales, delivery, and AR, the view is always current, and drilling into any line takes the user straight to the source document.
Prep for a renewal or collections call in one screen instead of three logins
Give account owners real margin visibility, not just revenue
Replace a bolted-on customer-success dashboard with data that is already live
No separate BI license required to get the 360 view
Directional estimates based on typical mid-market rollouts. TrackElan cost index is normalized to 1.0; SAP/Oracle figures reflect license, implementation-partner, and BI add-on costs common at this deployment size.
| Capability | TrackElan | SAP | Oracle | Spreadsheets / Legacy |
|---|---|---|---|---|
| Native sales in the base license | Extra module/SKU | Extra module/SKU | ||
| Reporting & pivots included | Separate BI license | Separate BI license | Manual only | |
| Typical go-live | 2–4 weeks | 9–12+ months | 8–10+ months | N/A |
| Implementation partner required | ||||
| Data stays reconciled automatically |